Returns Policy

Returns Policy

This policy, along with our full Terms & Conditions must be read, understood and followed to enable us to successfully process your returns claim.

 

Policy Summary

1. We accept returns when an item arrives damaged or when we’ve sent an incorrect item. This must be reported within 24 hours by e-mailing us at paigebagleyhomes@gmail.com

2. We accept returns if you change your mind or make use of Distance Selling Regulations. You have 10 days to claim your return via e-mail, however charges will apply to return the product to us.

3. All return claims must be submitted via e-mail and all further correspondence must include your Return Reference number within the subject line.

 

Consumer Law

The Consumer Rights Act 2015...

 

Return Terms

• These terms are also applicable to both Distance Selling and Defective Goods or Incorrect Items returns.

• We aim to process all refunds as a credit to your account within 14 business days once the item has been received in our warehouse

• All returns must be in the original packaging

• Distance Selling Returns must be in the same condition as it was received 

• Incorrect and incomplete notified returns may not be processed

• The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.

• If the product has been moved to another address, the return stands void.

• If a returned item requires redelivering this will incur additional handling and delivery charges

 

We aim to process the request and come back to you within 2 working days. If required we will arrange a collection of the goods on an agreed date and process your refund less the Restocking Fee once we have received the item back to our warehouse.

 

Should your claim be successful you MUST include the Return Confirmation Note supplied by our representative with your return.

 

Returns Process and Charge: Defective Goods or Incorrect Item

Although we strive to deliver our products safely and securely, we are all aware that it can go wrong. When it does go wrong we want to make sure that you are happy so please follow the below process:

 

1.Notify us no later than 24 hours from the date the item was delivered via e-mail: paigebagleyhomes@gmail.com

2.If the item is defected, a picture of the defect must be included with your submission

 

We aim to process the request and come back to you within 5 working days. If we accept your claim, we will arrange a collection of the goods on an agreed date we will offer one of the below options according to your claim:

• Issue a discount

• Replace the Goods

• Repair the Goods

 

Should your claim be successful you MUST include the Return Confirmation Note supplied by our representative with your return.

 

Please note we do reserve the right to:

Change our decision based on our inspection of the goods once they have been returned to our warehouse.

Charge full price, including the handling and delivery charge on all replacement items should the original item not be returned to us within a set period:

Customer returning the item to our supplier: you have a two-week window to return the item before this charge is applied from the point the claim is approved.

Our supplier is collecting the item from you:: We will attempt two collections before this charge is applied.

 

Non-deliveries

Should the delivery not be successful or rejected:

All further delivery attempts will incur additional charges which will include both the original delivery and the original handling charge for the order.

Should the order be cancelled, and no further delivery attempts be required, you will incur a 10% restocking fee and we will be unable to refund you the original handling and delivery charge.

We reserve the right to treat a non-delivery in the same manner as Returns Process and Charge: Distance Selling should upon inspection we believe that the order has been opened prior to rejecting the delivery.